Terms & Conditions

1. Agreement to Terms

By downloading, installing, or using the Curltine mobile application ("App"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you ("User", "you") and Curltine ("we", "us", or "our"), the operator of the Curltine app, reachable at [email protected].

2. Eligibility

You must be at least 13 years old (or 16 years old in the European Economic Area) to use the App. By using the App, you represent and warrant that you meet this age requirement.

If you are using the App on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration

3.1 Creating an Account

To use most features of the App, you must create an account by providing your name, email address, and a password. You agree to provide accurate, current, and complete information.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect any unauthorised access to your account.

3.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in conduct we deem harmful to the App or other users.

4. Subscriptions and Payments

4.1 Free Plan

The App offers a free tier that includes limited access to hair scan and product scan features:

1 hair scan per account (lifetime on free plan)
1 product scan per account (lifetime on free plan)

4.2 Premium Subscription

A Premium subscription unlocks expanded access:

Up to 10 hair analyses per month
Up to 30 product scans per month
AI-powered personalised care plans
Full progress tracking

Premium is available as a Monthly or Annual plan. Pricing is displayed in the App and is denominated in your local currency as determined by the relevant app store.

4.3 Billing and Renewal

Subscriptions are billed through the Google Play Store (Android) or the Apple App Store (iOS). Payment is charged to your store account upon confirmation of purchase. Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date.

4.4 Cancellation

You may cancel your subscription at any time through your device's app store account settings. Cancellation takes effect at the end of the current billing period — you will retain Premium access until then. We do not offer partial refunds for unused periods.

4.5 Refunds

Refund requests are handled by the relevant app store (Google Play or Apple App Store) in accordance with their refund policies. We do not process refunds directly.

4.6 Price Changes

We may change subscription pricing at any time. If we increase prices for an active subscription, we will notify you in advance and your new rate will apply at the next renewal. Continuing to use the App after a price change constitutes acceptance of the new price.

4.7 Scan Limits

Scan limits (for both free and premium tiers) are enforced on a monthly basis, resetting on the first day of each calendar month. We reserve the right to adjust these limits at any time with reasonable notice to users.

5. Use of the App

5.1 Permitted Use

You may use the App for your personal, non-commercial hair care purposes in accordance with these Terms.

5.2 Prohibited Conduct

You agree not to:

Use the App for any unlawful purpose
Attempt to gain unauthorised access to any part of the App or its servers
Reverse engineer, decompile, or disassemble any part of the App
Use automated tools, bots, or scrapers to interact with the App
Upload content that is offensive, harmful, or violates any third-party rights
Impersonate any person or entity, or misrepresent your affiliation with any person or entity
Circumvent or attempt to circumvent subscription limits or access controls
Interfere with or disrupt the integrity or performance of the App

6. User-Generated Content

6.1 Your Content

By submitting photos, notes, and other content to the App ("User Content"), you grant us a worldwide, non-exclusive, royalty-free licence to store, process, and display your content solely for the purpose of providing the App's services to you.

6.2 Content Responsibility

You are solely responsible for any content you submit. You represent that:

You own or have the rights to submit the content
The content does not infringe any third-party intellectual property, privacy, or other rights
The content does not contain any harmful, illegal, or offensive material

6.3 Content Processing

Hair scan images and product scan images you submit are sent to our AI processing partner (OpenAI) for analysis. By submitting images, you consent to this processing. Refer to our Privacy Policy for full details.

7. AI-Generated Content and Accuracy

The hair analysis reports, care plans, and product ingredient assessments provided by the App are generated by artificial intelligence and are intended for informational and personal guidance purposes only.

AI analysis results are not a substitute for professional advice from a qualified hair stylist, trichologist, or dermatologist.
Analysis accuracy depends on the quality of images submitted and may not be 100% accurate.
Product ingredient assessments are informational only and should not be relied upon for medical decisions.
We do not guarantee that following any care plan will produce specific results.

If you have concerns about your scalp health or hair condition, please consult a qualified healthcare professional.

8. Intellectual Property

8.1 Our IP

All content in the App — including the software, design, graphics, text, algorithms, and AI models — is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the App without our express written permission.

8.2 Feedback

If you provide feedback, suggestions, or ideas about the App, you grant us the right to use that feedback without restriction or compensation to you.

9. Third-Party Services

The App integrates with third-party services including OpenAI, RevenueCat, Google Play, and Apple App Store. Your use of these services is subject to their respective terms and policies. We are not responsible for the practices or content of any third-party service.

10. Disclaimers and Limitation of Liability

10.1 Disclaimer of Warranties

The App is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the App will be uninterrupted, error-free, or free of viruses or other harmful components.

10.2 Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of or inability to use the App, even if we have been advised of the possibility of such damages.

Our total liability to you for any claims arising from your use of the App shall not exceed the total amount you have paid to us (if any) in the 12 months preceding the claim.

10.3 Indemnification

You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the App, your violation of these Terms, or your infringement of any third-party rights.

11. Privacy

Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the App, you consent to the data practices described in our Privacy Policy.

12. App Store Additional Terms

If you downloaded the App from the Apple App Store, the following additional terms apply:

These Terms are between you and us, not Apple. Apple is not responsible for the App or its content.
Apple has no obligation to provide maintenance or support for the App.
In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation.
Apple is not responsible for addressing any claims relating to the App, including product liability claims, consumer protection claims, or intellectual property infringement claims.
Upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the App shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in the United States, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights.

14. Changes to These Terms

We may modify these Terms at any time. If we make material changes, we will notify you through the App or by email at least 14 days before the changes take effect. Your continued use of the App after the effective date constitutes acceptance of the revised Terms.

15. Termination

We may terminate or suspend your access to the App immediately, without prior notice, if you breach these Terms. Upon termination, your right to use the App ceases immediately. Provisions that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, and limitations of liability.

16. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the App.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment: You may not assign or transfer your rights under these Terms. We may assign our rights to any successor entity.

17. Contact Us

For questions about these Terms, please contact us:

Email: [email protected]
Website: curlyhair.app
App: Curltine (com.curlyapp.routine)

Last updated: March 18, 2026